Peacock TV Support & Help Center

1. Information We Collect

Peacock TV collects several categories of personal information to deliver its streaming service. This includes information you provide directly, such as your name, email address, date of birth, and billing information when you create a Peacock TV account or subscribe to a plan. Peacock TV also collects usage data automatically, including the content you watch, your search history within the platform, how long you watch, device identifiers, IP addresses, and general location data.

When you use the Peacock TV app or website, technical data is collected such as your device type, operating system version, app version, browser type, and connection information. This data is used to improve the Peacock TV streaming experience and troubleshoot technical issues.

2. How We Use Your Information

Peacock TV uses your personal information to provide and improve the streaming service, process subscription payments, personalize your content recommendations, send service-related notifications (such as billing reminders or changes to terms), and comply with legal obligations. Your viewing history and engagement data help Peacock TV's recommendation engine suggest relevant shows, movies, and live events that match your interests.

Peacock TV may also use your information to deliver targeted advertising on ad-supported plans. Advertisements are served based on general demographic data and viewing interests, not sensitive personal information such as health or financial data.

3. How We Share Your Information

Peacock TV, as a service of NBCUniversal, may share your personal information with affiliated NBCUniversal companies and with trusted third-party service providers who assist in delivering the service, such as payment processors, cloud infrastructure providers, analytics partners, and customer service platforms. These third parties are contractually obligated to protect your data and may only use it for the specific purposes for which it was shared.

Peacock TV does not sell your personal information to unrelated third parties for their independent marketing purposes. Your data may be disclosed if required by law, court order, or government regulation, or to protect the rights, safety, and property of Peacock TV, its users, or the public.

4. Cookies and Tracking Technologies

Peacock TV uses cookies, web beacons, pixel tags, and similar tracking technologies to operate its website and app, remember your preferences, analyze site traffic, and serve relevant advertising. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of the Peacock TV platform. Opt-out tools for interest-based advertising may also be available through industry platforms such as the Digital Advertising Alliance.

5. Data Retention

Peacock TV retains your personal information for as long as your account is active and for a reasonable period thereafter in order to fulfill legal obligations, resolve disputes, and enforce agreements. Viewing history and account data may be retained for analytical and personalization purposes even after you cancel your subscription, unless you specifically request deletion of your account data.

6. Your Rights and Choices

Depending on your state or country of residence, you may have rights under applicable data protection laws including the right to access, correct, delete, or restrict the processing of your personal information. California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. To exercise these rights, contact Peacock TV through the official privacy request process described on their website.

7. Children's Privacy

Peacock TV's streaming service is not directed to children under the age of 13, and Peacock TV does not knowingly collect personal information from children under 13 without verifiable parental consent. If a parent or guardian believes their child has registered for a Peacock TV account, they should contact Peacock TV support immediately to have the account reviewed and the data removed as appropriate.

8. Security of Your Information

Peacock TV employs industry-standard security measures including encryption, secure server infrastructure, and access controls to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no digital transmission or storage system is completely secure, and users are encouraged to use strong, unique passwords and to sign out of shared devices after use.

9. Contact for Privacy Concerns

For privacy-related questions, data access requests, or to report a privacy concern related to your Peacock TV account, please use the official Peacock TV privacy inquiry form available on the peacocktv.com website under the Privacy section. Peacock TV's privacy team is committed to addressing all inquiries in a timely manner.

How to Cancel Your Peacock TV Subscription

Canceling your Peacock TV subscription is straightforward. Sign in to your Peacock TV account on a web browser, navigate to "Account," and select "Manage Plan" or "Cancel Plan." Follow the on-screen prompts to confirm your cancellation. You will receive a confirmation email once your cancellation is processed. Your Peacock TV access will continue until the end of your current paid billing period — you will not lose access immediately upon cancellation.

If your Peacock TV subscription was purchased through a third-party provider such as Apple App Store, Google Play Store, Roku, or your cable/satellite provider, you must cancel directly through that provider. Peacock TV cannot process cancellations or refunds for subscriptions managed by third parties.

Refund Policy

Peacock TV's general refund policy is that subscription fees are non-refundable once a billing cycle has begun. However, Peacock TV may issue refunds at its discretion in cases of technical errors, accidental double charges, or for first-time subscribers who contact support within a short window after their initial charge. Refund requests are reviewed on a case-by-case basis.

Subscription Plan Changes

You may upgrade or downgrade your Peacock TV subscription plan at any time through your account settings. Upgrading your plan takes effect immediately, with any price difference prorated based on your billing cycle. Downgrading your Peacock TV plan typically takes effect at the start of your next billing period, meaning you continue to enjoy your current plan's benefits until then.

Free Trial Cancellations

If Peacock TV offers a free trial promotion, you can cancel at any time before the trial ends without being charged. If you do not cancel before the trial period expires, your subscription will automatically convert to the paid plan you selected when signing up. Peacock TV recommends setting a reminder before your trial expires if you do not wish to continue with a paid subscription.

Account Deletion vs. Subscription Cancellation

Canceling your Peacock TV subscription and deleting your account are two different actions. Canceling your subscription stops future billing while your account data is retained. Deleting your Peacock TV account permanently removes your profile, watch history, and saved preferences. If you want to delete your account entirely, contact Peacock TV support after canceling your subscription. Deleted accounts cannot be recovered.

1. Acceptance of Terms

By creating a Peacock TV account, accessing the Peacock TV platform, or using any Peacock TV streaming service features, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree to these terms, you may not use the Peacock TV service. These terms apply to all users including free-plan subscribers, paid subscribers, and visitors who access any Peacock TV content.

2. Eligibility

The Peacock TV streaming service is available to users who are 18 years of age or older, or to minors using the service under the direct supervision of a parent or legal guardian who agrees to these terms. Peacock TV is currently available primarily in the United States, though availability may expand over time. Using a VPN or proxy to circumvent geographic restrictions violates Peacock TV's terms of service.

3. Your Peacock TV Account

You are responsible for maintaining the confidentiality of your Peacock TV account credentials, including your email address and password. You agree not to share your account login details with individuals outside your household. Any activity that occurs under your account is your responsibility. Peacock TV reserves the right to suspend or terminate accounts that violate these terms, including accounts suspected of unauthorized sharing or fraudulent activity.

4. Subscription and Payment Terms

Peacock TV subscriptions are billed on a recurring basis — monthly or annually depending on the plan you select. By subscribing, you authorize Peacock TV to charge your payment method on file at the beginning of each billing cycle. Peacock TV reserves the right to change subscription pricing with reasonable notice to subscribers. Your continued use of the service after a price change constitutes acceptance of the new pricing.

Promotional rates, bundle discounts, and free trial offers are subject to the specific terms of each promotion and may not be combined with other offers. Misuse of promotional offers, including creating duplicate accounts to access repeated free trials, is prohibited.

5. Content Licensing and Intellectual Property

All content available through Peacock TV — including movies, television shows, sports broadcasts, news content, and Peacock Original programming — is protected by copyright and other intellectual property laws. By subscribing to Peacock TV, you are granted a limited, non-exclusive, non-transferable license to stream content for personal, non-commercial viewing only within the licensed territory.

You may not download, reproduce, redistribute, broadcast, publicly display, or create derivative works from any Peacock TV content unless expressly authorized by Peacock TV or the content owner. Screen recording of Peacock TV content is prohibited by these terms and may also violate applicable copyright law.

6. Prohibited Uses

When using the Peacock TV streaming service, you agree not to: attempt to bypass digital rights management (DRM) protections; use automated scripts or bots to access the service; reverse-engineer or decompile any part of the Peacock TV application; upload or transmit malicious code; engage in any activity that disrupts or interferes with Peacock TV servers or infrastructure; or use the service for any commercial purpose without prior written authorization from NBCUniversal.

7. Disclaimers and Limitation of Liability

Peacock TV provides the streaming service on an "as is" and "as available" basis without warranties of any kind, either express or implied. Peacock TV does not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components. To the maximum extent permitted by applicable law, Peacock TV's total liability for any claims arising out of or related to these terms or the service will not exceed the amount you paid for the service in the three months preceding the claim.

8. Modifications to the Service and Terms

Peacock TV reserves the right to modify, suspend, or discontinue any aspect of the streaming service at any time, including content availability, features, and pricing, with or without notice. Peacock TV may also update these Terms and Conditions from time to time. Continued use of the Peacock TV service after changes are posted constitutes your acceptance of the revised terms. Users are encouraged to review these terms periodically.

9. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any disputes arising from your use of Peacock TV that cannot be resolved through Peacock TV customer support may be subject to binding arbitration under the rules of the American Arbitration Association, unless you opt out of arbitration as described in the full terms on the Peacock website. Class action lawsuits against Peacock TV are waived under these terms to the fullest extent permitted by law.

10. Contact Information

For questions regarding these Terms and Conditions, please contact Peacock TV through the official Help Center available at peacocktv.com/help. Peacock TV's support team is available to address service-related questions and account issues. Legal notices should be directed to NBCUniversal Media, LLC, as described in the official terms of service on the Peacock TV website.